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Cancellations and Returns

Cancellations and Returns

Once an order has been placed, it is automatically dropped to the shipment queue. Occasionally, cancellation requests before it ships can be made but changes are not guaranteed nor always possible depending on the order's current state. If a customer

Subscription Cancellation

Subscriptions can be cancelled anytime. To cancel your subscription, please login to your account and go to Manage Orders or you can click this link to manage your subscription (you must be logged into your account). For additional support, please em

Exchanges and Reformulation

If you feel like your probiotics are not working for you or is causing worsening symptoms, please reach out to our customer care team at [email protected]. Let us know what you are experiencing and we can offer an alternative probiotic that would

Refund Policy

If you'd like to make a return, you can make a request within 30-days of your purchase. Returns include a 25% restocking fee and a $6 return shipping fee will be deducted from your original payment. To submit a return request, please email customer c

Packages Returned to Sender

For orders returned to Ombre's fulfillment center, a 25% restocking fee and $6 shipping fee is applied. The reasons below are why a package would be “Returned to Sender.”. Unclaimed. No Such Address. Address Incomplete. Moved/Unknown. Refused. Forwar