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Do you have questions about Ombre? Find the answers to your questions in our help center.

Ombre Help Center

How do I activate my kit?

How do I pay for my lab fee?

Lab Fee

My activation code is already activated

Activating My Kit

How do I collect my sample?

When is the best time to take my test?

Shipping Sample

Can I ship my sample outside of the US?

Collecting & Shipping Sample

What kind of DNA does Ombre collect and analyze from submitted stool samples- bacteria, human or both?

How many species are you testing for?

Can Ombre's Gut Health Test help with my condition?

How long does it take to get my results?

What type of sequencing do you conduct?

Does Ombre look for viruses in the sample?

Do you check for Candida, parasites, or protozoa?

Do you check for SIBO?

Do you test for acid reflux or bile imbalances?

Do you test for C. Diff / Clostridium difficile?

Do you test for Oxalobacter?

Do you test for H. pylori?

Do you test for Leaky Gut or IBS?

What if a bacteria is missing, such as Akkermansia?

Does the Ombre gut test diagnose specific conditions?

Why should I retest?

What do we test for?

What kind of results will I get?

Are you a medical diagnostic service / company?

Is your laboratory certified?

Food Recommendations

When will I receive my results?

How are probiotics recommended?

Why is there no meat recommended in my foods?

Can you send me my results or mail it to me?

Gut Health Report

What does Premium offer?

Why do my premium scores show a health score of 0 “poor”?

What does it mean by “Heavy Body Type”?

What does a poor Gluten Score mean?

What does the Vitamin K score mean?

What does the Triglycerides score mean?

What does my Celiac score mean?

Premium Health Report

How is Ombre's Gut Health different from other brands?

Are you collecting “biomarker” information about the human DNA?

Is Ombre sequencing HUMAN DNA like the companies 23 and me or ancestry are?

What becomes of the samples? Are samples anonymized? Sold for research? What becomes of customer data and how is it protected (HIPAA)?

If I'm taking probiotics will that affect my results?

Is your testing kit safe to keep around the house?

How do you ensure the privacy of user data?

Why do you have disclaimers about your product / service?

Can your data be trusted? Do you have any scientific research for your recommendations?

No International Shipping for Gut Health Tests

Laxatives effects on the gut microbiota

How often should I retest?

Other

Gut Wellness Test

My Health Report

What does my Ombre Score Mean?

My Probiotic Recommendation

My Food Recommendation

How Does the New Gut Health Scoring System Work?

Bacteria - Lactobacillus

Bacteria - Akkermansia

Bacteria - Alistipes

Bacteria - Bacteroides

Bacteria - Bifidobacterium

Bacteria - Blautia

Bacteria - Eubacterium

Bacteria - Faecalibacterium

Bacteria - Roseburia

Bacteria - Ruminococcus

Gut Health Score - Triglycerides

Gut Health Score - Score of 0

Gut Health Score: Serotonin

Vitamin K

SIBO

Yeasts (Candida), parasites, and protozoa

Acid, acid reflux or bile levels

C. Diff / Clostridium Difficile

Leaky Gut / IBS

What's in Premium Health Report?

Should I worry about high levels of clostridium?

Oxalobacter

Streptococcus

How is the test accurate by testing your poop when your poop can be different every time depending on what you eat?

H. Pylori / Helicobacter Pylori

Poor Celiac Score

Has had any significant success with Ulcerative Colitis patients specifically?

Why are there no akkermansia in my results?

What does Heavy Body Type mean?

How do we recommend probiotics?

How long can my sample last?

Gut Wellness Kit Shelf Life

Bioinformatics

Do probiotics change when retesting?

How Ombre personalization works

When to retake the gut wellness test?

Stopping Antibiotics before taking the Gut Wellness Test

Stopping Probiotics before taking the Gut Wellness Test

Taking Laxatives before the Gut Wellness Test

Taking Miralax before taking the Gut Wellness Test

Proving a sample during a Period Menstrual Cycle

Taking the Gut Wellness Test after a colonoscopy

Ombre's Food Recommendations

Alternative Protein Diet

Pescatarian Diet

Cardiovascular Score

Zero Carb Diet

Suggested not to drink red wine

Suggested no meat at all

Are there Dairy, Milk, Soy in your probiotics?

Food Sensitivities

Freezing Probiotics

How to include bacteria missing from my probiotic?

Does Ombre ship probiotics with ice?

Why are the EXACT bacteria I am deficient in not included in my probiotic?

Consuming Probiotics Night and Morning

Wheezing with Probiotics

Do we use any Fillers in our Probiotics?

Probiotics for children

Probiotic Info - GMO, Vegan, Lectin

Probiotics - In High Heat

Why do my pills have a brown color?

Taking Prebiotic and Probiotics at similar or same time

Probiotics - Should I take both capsules at the same time?

Take old probiotics with new ones

How beneficial is it to add the prebiotic fiber?

Probiotics don’t feel like they are working

Poor Gluten Score

My probiotic recommendation is the same as my friends / family

Antibiotics and Probiotics

Pregnancy & Probiotics

Probiotics - Same Recommendation After Retesting

Understanding My Microbiome Report

Where are the probiotics made?

Can you tell me about your manufacturer?

Are you FDA approved?

What strains are in Ombre's probiotics?

Does Ombre probiotics contain GMOs?

Are Ombre's probiotics histamine free?

Are there any negative effects from Ombre probiotics?

How does Ombre differ from soil based probiotics?

Do you include prebiotics with your probiotics?

Are your probiotics vegan?

What is in the probiotics?

Do probiotics make you gain weight?

How long before prebiotics start helping me?

Do you conduct testing to ensure your CFU's are high (like advertised) and there aren't pathogenic microorganisms?

Is there dairy in the probiotics?

Does Ombre ship probiotics on ice?

Ombre Probiotics

How do I read my Probiotic Recommendations?

Can the recommended probiotics change with each test?

Why is my recommended probiotic missing the bacteria I am deficient in?

Probiotic Recommendation

When is the best time to take my probiotic?

Should I take a probiotic everyday?

How long before probiotics start helping me?

Can I take additional vitamins, minerals, and supplements with Ombre probiotics?

When should you not take probiotics?

Do I need a doctor's prescription to take probiotics?

Are Ombre probiotics allergen free?

What food should I avoid if I’m taking probiotic supplements?

Does Ombre probiotics bypass stomach acids?

Do probiotics make you poop?

Who should not take probiotics?

What are potential allergens in your probiotics?

Can probiotics make me sick?

Can I take the probiotics if I’m pregnant?

Is it okay to take probiotics or prebiotics if diagnosed with SIBO?

Can you take the probiotics if on antibiotics?

Taking Probiotics

Probiotics

What forms of payment do you accept?

How do I apply my discount code?

How do I apply my gift card?

What is the duration of the subscription?

Can I use my HSA/FSA card at Ombre?

What is Buy with Prime and how does it work?

Do I have to be an Amazon Prime member to use Buy with Prime?

How do I make a purchase using my Prime shopping benefits on sites beyond Amazon.com?

Is it similar to the shopping experience that I'm familiar with as an Amazon Prime member?

Can I check out using Buy with Prime if I'm not in the US?

How do I apply a coupon code to eligible products that offer Buy with Prime?

Can I use Amazon Gift Cards, Amazon promotional discounts, or Ombre's loyalty points when I check out using Buy with Prime?

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