If you do not register your Ombre test kit before mailing your sample, our lab will not be able to send your results to your account. Customers can request a replacement which will result in a $25 processing fee. All kits that ship out of our fulfill
We regret that your product sustained damage during shipping. Ombre is committed to promptly sending you a replacement for any damaged items. You are eligible for a free replacement within 30 days of placing your order. Test kits reported damaged or
Samples received at our lab may need to be replaced. You will receive an email that lets you know that we couldn't process your sample. Here are some reasons why we could not process it:. Customers will be contacted for replacements from our support
Ombre does not provide replacements for internationally purchased Thryve Kits. All Thryve kits fall outside the return window and are not eligible for refunds. We appreciate your understanding and apologize for any inconvenience this may cause. For a
If your kit has been misplaced, lost damaged, spilled, or accidentally discarded, a replacement can be provided for a fee of $25. Contact our support team at [email protected] for detailed instructions on the next steps.
Ombre's Gut Health Test is best used within 30-60 days of receiving the kit. If you have purchased a test and have stored it for future use and found that the stabilization fluid has decreased or dried out you are eligible for a $25 replacement kit.