Test Kit Registration Policy. It’s important to register your Ombre test kit before mailing your sample. Without registration, our lab will not be able to link your results to your account. Replacement Policy for Unregistered Kits:. • Customers can r
We’re sorry to hear that your product was damaged during shipping. Ombre is committed to promptly resolving the issue by providing a replacement for any damaged items. Replacement Eligibility:. • You are eligible for a free replacement if you report
If you’ve received an email notifying you that your sample could not be processed, it means our lab encountered an issue. Here are some common reasons:. • Unreadable data. • Insufficient or degraded samples. • Leaked samples (tube cap may have loosen
If your kit has been misplaced, lost, or accidentally discarded, a replacement can be provided for a $30 fee. To request a replacement, please contact our support team at [email protected] with your order details. Our team will provide instruction
Ombre’s Gut Health Test is best used within 30–60 days of receiving the kit to ensure optimal sample quality. If you’ve stored your kit for future use and notice that the stabilization fluid has decreased or dried out, you are eligible for a $30 repl