Damaged ProductUpdated 6 months ago

We’re sorry to hear that your product was damaged during shipping. Ombre is committed to promptly resolving the issue by providing a replacement for any damaged items.

Replacement Eligibility:

    • You are eligible for a free replacement if you report the damage within 30 days of placing your order.

    • Test kits reported as damaged, leaked, or dry after 30 days are eligible for a replacement for a $30 fee.

    • Refunds or exchanges are not offered beyond the 30-day window.

To ensure a smooth resolution, we recommend reporting any issues as soon as you receive your kit.

How to Request a Replacement:

    • Contact us at [email protected] and attach clear photos of the damaged product.

    • Include your order number in the subject line to expedite the process.

We appreciate your understanding and look forward to resolving this for you promptly!