My activation code is already activatedUpdated 6 months ago

How to Register Your Gut Health Test Kit

If you’re having trouble registering your gut health test kit and receive a message that the activation code is already in use, don’t worry! Follow these steps to troubleshoot the issue:

1. Check Your Account

    •    Log in to your account at ombrelab.com.

    •    Once logged in, check the “My Kits” section to see if your kit is already registered under this account.

2. Check for Autofill or a Different Email Address

If you don’t see the test under your account, it’s possible that:

    •    The activation code was registered with a different email address you own.

    •    Autofill may have entered an email address you don’t typically use.

Try logging in with any other email addresses you may have used.

3. Still Can’t Register? Contact Us

If you’re unable to register your activation code, reach out to us at [email protected]. Please include:

    •    Your full name.

    •    The activation code on your kit.

    •    The email address(es) you’ve tried.

    •    Order number

We’ll investigate and assist you in resolving the issue promptly.

We’re here to ensure your testing experience is smooth and hassle-free! Feel free to contact us anytime for additional support.